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Shipping Policy – Signature-Loafer
Last updated: 09/17/2026
At Signature-Loafer, we do everything we can to get your order to you quickly and in perfect condition.
Where Our Products Ship From
Our items ship directly from our partner suppliers in China to your door. This keeps the number of intermediaries low and lets us offer fair prices.
Free Shipping
Shipping is free everywhere in the United States, with no minimum order. The price you see is the price you pay — no hidden fees at checkout.
Duties and Import Taxes — Included
All orders are shipped on a DDP (Delivered Duty Paid) basis. Any applicable U.S. customs duties, import taxes, and processing fees are already included in the price shown on our website and are paid by us. You will not be asked to pay anything to the carrier upon delivery. If a carrier ever contacts you requesting a payment for an order placed on signature-loafer.com, do not pay it — contact us immediately at contact@signature-loafer.com and we will resolve it.
Order Processing
Your order is prepared and shipped within 1 to 3 business days after your payment is validated and confirmed. A confirmation email with a tracking number is sent as soon as the parcel is handed to the carrier.
Delivery Times
Once shipped, your parcel arrives within 6 to 9 business days, depending on your location and the time of year. These times are estimates and do not include customs clearance, which can add a few additional days. Exceptional delays may occur due to:
If we are unable to ship your order within the timeframe stated above, we will notify you by email and offer you the choice between waiting for the revised date or cancelling your order for a full refund.
Order Tracking
A tracking number is emailed to you as soon as your order ships. You can follow your parcel in real time on our dedicated page: track my order.
Delivery Area
We currently deliver to all 50 U.S. states and Washington, D.C. Deliveries to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take longer than the estimates above. We do not ship outside the United States at this time.
Shipping Address
Please double-check your shipping address at checkout. We cannot be held responsible for a delivery failure caused by an incomplete or incorrect address. If a parcel is returned to us for that reason, we can reship it once the correct address is provided; reshipping costs may apply.
Delivery Problems
If your parcel has not arrived after the stated timeframe, or if you notice damage on receipt, contact us as soon as possible:
If a parcel arrives visibly damaged, we recommend that you photograph the packaging before opening it — or refuse the delivery outright if the damage is significant — and then write to us within 14 days with those photos. We will find a solution quickly: replacement or refund.
If tracking shows your parcel as delivered but you cannot find it, please check with members of your household and your neighbors, and look around your property, before contacting us. Report the issue within 7 days of the delivery scan and we will open an investigation with the carrier.
Our Commitment
We commit to keeping you informed at every stage, replying to any request within 24 business hours, and finding a satisfactory solution whenever something goes wrong.
Contact
Our team is available Monday to Friday, 9:00 AM to 6:00 PM (CET), and replies within 24 hours:
VEDAT ALDEDE — E-ALDEDE ("Signature-Loafer") — Sole proprietorship registered in France
Registered office: 3 Rue des Frères Lumière, 77000 Melun, France
Business registration: RCS Melun 928 860 691 — SIRET 928 860 691 00015