Refund policy

Refund & Return Policy – Signature-Loafer

Last updated: 09/17/2026

Your satisfaction is our priority. If your order isn't right for you, we'll guide you through the return, exchange, or refund process.

Return Window

You have 14 calendar days from the delivery date to let us know that you wish to return or exchange an item. No justification is required — simply contact us within that window. Return requests received after 14 days cannot be accepted.

Return Conditions

To be accepted, a returned product must be:

• in its original condition, unused and undamaged;
• clean;
• returned in its complete original packaging (accessories and instructions included).

Any product that does not meet these conditions cannot be refunded or exchanged, and will be shipped back to the buyer at their own expense.

Non-Returnable Items

• Gift cards;
• Custom-made or made-to-order items;
• Items marked "Final Sale" or "Clearance";
• Items returned without a prior return authorization from our team.

How to Return an Item

1. Contact us at contact@signature-loafer.com with your order number and the reason for the return.
2. We will send you the exact return address and shipping instructions. Do not ship anything back before receiving these instructions — unauthorized returns cannot be processed.
3. Ship the product as instructed, in protective packaging. We recommend a trackable shipping service, as we cannot be held responsible for returns lost or damaged in transit.

Return Shipping Costs

Return shipping costs are the customer's responsibility, except when the item is defective, damaged in transit, or was shipped in error (see below). Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are issued within 14 days of receipt of the returned item, to the original payment method used for the order. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the funds to appear on your statement.

If you haven't received an approved refund after that period, please check with your bank or card issuer first, then contact us at contact@signature-loafer.com.

Exchanges

To exchange an item for a different model or size, let us know when you first contact us. Delivery times for the replacement item are the same as for a standard order (6 to 9 business days after shipment).

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or does not match your order, contact us within 14 days of delivery at contact@signature-loafer.com with a photo of the product, a photo of the packaging if it is damaged, and your order number. In that case we cover the full cost of the return and either ship the correct item at no charge or issue a full refund — whichever you prefer.

Order Cancellations

You may cancel your order free of charge as long as it has not yet shipped. Email us at contact@signature-loafer.com as soon as possible with your order number. Once an order has been handed over to the carrier, it falls under the return procedure described above.

Contact

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (CET), and replies within 24 hours:

• Email: contact@signature-loafer.com
• Phone: +33 7 49 61 07 76
• Contact page: https://signature-loafer.com/pages/contact

VEDAT ALDEDE — E-ALDEDE ("Signature-Loafer") — Sole proprietorship registered in France
Registered office: 3 Rue des Frères Lumière, 77000 Melun, France
Business registration: RCS Melun 928 860 691 — SIRET 928 860 691 00015